+66 2655 5977 DD Global Ltd, Thailand
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Guarantee & Return Policy

Desert Diamonds Jewelry  Guarantee & Return Policy

Our Guarantee

Our Simulants Guarantee

The simulants used in Desert Diamonds – What Women Want® jewelry are guaranteed for a lifetime to retain their radiance, and will be replaced for discoloration or loss of brilliance under normal wear.

Manufacturing guarantee

Desert Diamonds – What Women Want® jewelry product is guaranteed against defects due to original workmanship for 60 days from the date of the original purchase. If another jeweler undertakes the repair of the Product this guarantee will be void.

The guarantee provides coverage for defects in manufacturing only (based upon DD Global Ltd or, the Distributor’s inspection and sole determination).

Jewelry product covered by our guarantee will be repaired and returned to the customer free of charge.  If it is determined that the item cannot be repaired, a replacement or product credit will be provided.

Conditions:

  • All shipping costs to return product to the Desert Diamonds – What women want® and/or to the Authorized Distributor, as well as any import duties and taxes incurred for repair items shall be borne by the customer. 
  • Desert Diamonds Authorized Distributor and /or DD Global Ltd is not liable for any loss or damage of goods whilst in transit.
  • Items damaged due to customer negligence will not be accepted for exchange or credit but can be repaired by DD Global Ltd (a charge applies and return shipping is at the customer’s expense – see Repairs & Services below).
  • Items showing evidence of additional workmanship from other jewelers (engraving, alterations, ring resizing, etc.) are not covered by the manufacturing guarantee.
  • Please see our jewelry care page for advice on how to care for your jewelry.

Return Policy

Return Policy for Domestic (Thailand) Online Purchases only

For online purchases made by Domestic Customers (Thailand):  In the unlikely event that you are not completely satisfied with your Desert Diamonds – What Women Want® jewelry purchase, we offer a 30-day guarantee money back guarantee.  Jewelry will be accepted for refund, credit or exchange only if returned in perfect condition, unused and in original packaging within 30 days of receipt. Returned orders over US$500 are subject to a restocking fee of 10% of the value of the returned item/s.

Conditions:

  • Earrings cannot be return due to Health Regulations.
  • Items showing signs of wear or those that have been engraved, altered, resized or damaged in any way cannot be accepted for return. Items returned with evidence of wear (small scratches or dirt) or additional workmanship from other jewelers will be returned at the sender’s expense.
  • We are unable to extend this policy to items that have been supplied by Bespoke/Customised Orders however, these items if found faulty are covered by our Product Guarantee (see above).
  • Desert Diamonds Authorized Distributor and DD Global Ltd are not liable for any loss or damage of goods whilst in transit.
  • We cannot refund the original delivery charge.
  • All shipping costs to Desert Diamonds Authorized Distributors, as well as any taxes incurred shall be borne by the customer. 
  • Refunds will be provided, when requested, less the original postage charge and any bank/merchant fees incurred for the sale transaction. 

Returns procedure

To return or exchange your jewelry selection, follow these steps:

  • Contact DD Global Ltd or your Desert Diamonds Distributor via email stating your name, contact details, order number and reason for returning the merchandise. We will advise the return address and confirm returns procedure. 
  • Return the shipment via a track-able courier service (eg Fed Ex, EMS).  Items should be returned with all original packaging and promotional material, and insured for loss or damage whilst in transit.  DD Global Ltd and/or Desert Diamonds Distributors are not liable for any loss or damage of goods whilst in transit.  Please do not state contents of shipment as jewelry, diamonds or similar, as this will draw possible attention to theft of the package.  We suggest you describe shipment as "fashion accessory”

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used by you.